Frequently Asked Questions

Our return policy includes a 7-day return on all unused items in original packaging. We encourage our customers to record an instant video of the product condition (scuff, stain, scratches, damage, etc.) after unpacking it and email it to info@westernloom.com. Upon receiving and inspecting both the product and the video, we'll decide whether to refund it. The refund will be issued within 5-7 business days of product receipt and inspection. For more details, check our Return & Refund Policy.

No. We're currently offering no free delivery to any part of the US or worldwide.

You can track your order status through a real-time tracking link sent via email.

We work with all major payment gateways, including VISA, Mastercard, American Express, PayPal, Apple Pay, and Stripe for payment.

You can cancel your order within 12 hours of order placement, provided that the order hasn't been processed yet. However, once your order is shipped, there's no chance to cancel or modify your order.

You can reach our customer support team via email or by filling out the Contact form on our website. We typically respond within 24 hours.

Yes. Each piece of leather bag at Western Loom is manufactured using hand-selected full-grain or top-grain authentic leather. Our skilled artisans pour their expertise into transforming the carefully picked rawhide into pieces of art; hence, Western Loom excellence. Check out our customers' reviews here. (Link to 'Customers' Insight' in the 'About Us' page)

The leather we use to produce top-grade ladies' bags is procured from full-grain and top-grain cowhide. Such procurement and process ensure durability, natural texture, and exquisiteness of each handbag, purse, backpack, etc. What also stands out is our handcrafted bags' ability to develop a rich patina over time— a gloss that never fades away.

Since we use genuine leather to craft top-grade ladies' bags for versatile use, the end product will soften over time. You'll soon experience ease of use while noticing a unique patina over time.

We understand that maintaining your high-value leather bag is crucial for its longevity and luster. That's why we've provided 'care guidelines' with each of our leather bags listed on our website. We've developed these guidelines based on our experience and hundreds of customer feedback.

Since genuine leather is a porous material, it will always absorb moisture upon prolonged exposure to water. So, we don't claim our leather bags at Western Loom to be 100% water-resistant. Light rain or a small amount of water may be wiped or soaked with a dry piece of cloth. For preventive measures, we recommend applying water-repellent spray or protective balm on your leather bag.

Please check the intended leather bag's description on our website to learn about its capacity.

No. We currently do not offer custom monogramming or personalization in our bags.

None of our backpacks or designer bags comes with any anti-theft features. However, each of our bags is ergonomic enough for safer carrying and travel.

For light stains, gently wipe with a damp cloth. For deeper stains, consult a professional leather cleaning service to avoid damage. You can also refer to the 'Care Guideline' section for help.

Yes. We value environmental well-being and animal safety. Hence, we only use leather from trusted, certified suppliers who follow ethical sourcing.

Yes. You can learn about our global shipping process, including fees, delivery times, and more, during Checkout.

Contact our support team via email with your order invoice attached or by simply mentioning your order number. We will coordinate with the shipping carrier and assist you until the issue is resolved.

Softening of the bag over time is a natural feature of genuine leather bags. Nonetheless, due to the reinforcement to maintain shape and durability, our straps are hard to loosen or stretch with use.

Yes. We use recyclable and minimal packaging wherever possible to reduce the carbon footprint on the environment.