We want you to be completely satisfied with your purchase. If you're not happy, you can return any unused and unopened product within 7 days of receiving your order. The item must be in its original packaging with all labels intact. Once your return is received and inspected, we’ll issue a full refund to your original payment method within 3–5 business days. Please note that delivery charges are non-refundable, and used or damaged products are not eligible for return.
Yes! We offer free shipping on all orders above ৳1000 anywhere in Bangladesh. For orders below ৳1000, a small delivery charge of ৳60–৳100 may apply depending on your location. We deliver to all major cities and rural areas through our trusted courier partners like Pathao, RedX, and Sundarban. Most deliveries arrive within 2–4 working days inside Dhaka and 3–7 days outside Dhaka.
Once your order is confirmed and shipped, we’ll send you a tracking link via SMS and email. You can click the link to see real-time updates on your parcel’s location and estimated delivery date. You can also log in to your account on our website and check the ‘My Orders’ section to track your order manually. If your tracking information is delayed, please allow 24–48 hours for updates to reflect.
We accept multiple payment methods for your convenience: 1. **Cash on Delivery (COD)** — Pay when you receive your product. 2. **Mobile Payments** — bKash, Nagad, and Rocket. 3. **Online Card Payments** — Visa, MasterCard, and American Express. All online transactions are encrypted and processed through secure gateways. If you face any payment issue, please contact our support team for assistance.
If you change your mind, you can cancel or modify your order within 12 hours of placing it, as long as it hasn’t been shipped. To do this, log into your account, go to ‘My Orders,’ and click the ‘Cancel’ or ‘Edit’ option. Once the order is dispatched, modifications are no longer possible. However, you can still return the product after delivery following our return policy.
Our customer support team is available 7 days a week to assist you. You can contact us in the following ways: - 📞 **Hotline:** 096xx-xxxxxx (10 AM – 8 PM) - 💬 **Live Chat:** Available on our website - 📧 **Email:** support@example.com - 📱 **Facebook Page:** Send us a message anytime! We aim to respond to all queries within 24 hours. For urgent issues, please call our hotline directly.
Yes, absolutely. We only sell genuine products sourced directly from authorized distributors and official brand partners. Every item undergoes quality inspection before being shipped. We strictly avoid counterfeit or replica products to ensure customer trust and satisfaction.
